Leading Total Quality

This book is designed for anyone interested in improving quality at all levels of any organization. Quality should not be just a buzz word in your organization; it is your job.

Even though quality may not be poor in your organization, you don't have to be sick to be better. Implementing quality improvement methods does not have to be too technical or time consuming.

Leading Total Quality is about the value of aligning good leadership practices with the commitment and philosophy of total quality, continuous improvement, and the inherent value of people.