Booklocker FAQ
(Customers' Frequently Asked Questions)

Ebooks

Q. How do I read the ebook I just purchased?!
A. For simple instructions on reading Booklocker's ebooks, click here.

Q. Can I print the ebook?

A. Yes, we have no printing restrictions on our ebook files.

Q. I'm having problems downloading the file!
A. Our system can email the ebook to you as an attachment. Sometimes that works better. Use this form to do that.

Q. What platforms do the ebooks work with?
A. All of our books are in Adobe's Portable Document Format (.pdf). To read them, all you need is Adobe Acrobat Reader. It runs on your existing computer and you probably have it already installed. If not, you can get it for free here.

Q. What if I am a Mac user?
A. There is a Mac version of Acrobat (and a Unix version, and lots of other versions too). The version of Acrobat for your operating system is all you need to read our Ebooks.

Print Books

Q. How long does it take to get a print book I ordered?
A. Our print books are done using a technology called Print-On-Demand (POD). POD allows us to print the book at the time you order it. The whole process - from printing the book to delivering it to your mailbox - takes 10 business days if you are inside the USA. If you are outside the USA, the shipping takes much longer. In that case, it takes about 21 business days to send a book outside the country.

Q. What is the quality of a print-on-demand book?
A. The quality is identical to what you would purchase in a book store.

Q. What is your refund policy?
A. Generally, we have a no refunds policy. If an order is incorrectly filled, we will get you the correct book at our expense. If that is not possible, we will consider a refund on a case-by-case basis.

Q. Where is Booklocker.com, Inc. located?
A. We are located in Bangor, Maine. Our mailing address is:

Booklocker.com, Inc.
PO Box 2399
Bangor, ME 04402-2399

Q. My question is not covered here. What do I do?
A. Contact us by using the form here.

How To Read Ebooks from Booklocker.com

STEP 1 ---

EBOOKS ARE COMPRESSED:
The file you just download is a zip file. All you need to do is click on it. Most modern computers can decompress zip files without additional software. The resulting file will be the PDF file.

IF YOU TRY TO OPEN THE BOOK WITHOUT DECOMPRESSING IT, IT WON'T WORK.

STEP 2 --

PDF DOCUMENTS:
All our ebooks are in PDF. That means you need Adobe Acrobat Reader to read them if you are on a Windows machine. If you don't already have it installed on your machine, you can download it here for free.

Mac and Unix machines have built-in PDF readers, so the file should just open when you click on it.